There are a lot of website hosting companies on the market today, however most of them are resellers that have limited resources, particularly in terms of support. One of the ways to distinguish them is the option to reach the company over the phone. The level of support that you'll receive through this particular method of communication may vary based on the provider - some provide expert telephone support, while others offer basic and customer support only as some matters are more time-consuming and it would be more convenient to be resolved through a support ticket, particularly when the situation has to be escalated. However, it is good to know that you can contact your website hosting supplier because there're various small issues that can be resolved effectively and timely through a telephone call, not mentioning that you will be able to get additional info regarding the services before you become a client.
Phone Support in Website Hosting
All of our website hosting
packages feature telephone support fourteen hrs per day even on official holidays, so that if you don't have an account yet, you will be able to call and find out more about our solutions or whether we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you are able to call the number which is closer to you. If you are an existing customer, we can help you in a timely manner with any general and billing matters and with multiple tech matters in order to save you time and efforts - we acknowledge the fact that often it's easier to talk to a live person so as to get things done right away. Of course, some matters cannot be resolved on the telephone, so in such a case you can employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hours a day as part of the support services for every single semi-dedicated server
package that we offer. Considering the fact that some issues are more difficult and time-consuming, you will need to open a ticket in case you experience such an issue, but for all of your general, billing or small-scale tech issues you can always give us a call and we'll assist you without delay in order to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you can find out if you can host your internet sites on our state-of-the-art cloud platform or you will be able to receive any other general information about our semi-dedicated services. We have local phone numbers in the USA, Great Britain and Australia plus a global number, so you can call the one which is nearer to where you live.