Should you ever encounter a problem with your website and be unable to resolve it on your own, ask the respective web hosting company’s technical support staff to help you get the website back online. A speedy solution would be best, but a lot of companies reply within twenty four hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be swiftly fixed, your site may not work correctly or may not be accessible at all for a long stretch of time, so you may lose potential customers because it’s rather unlikely that anybody would be enthusiastic to go back to a faulty site. With that said, you have to make certain not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely fashion. If an app update does not go smoothly or you erase something by chance, for instance, the site must be fixed quickly so as to prevent elongated unavailability.
One-Hour Response Guarantee in Website Hosting
Our website hosting services feature a one-hour response time guarantee, which goes to say that irrespective of what query or issue you might have, we’ll always be there to help you out. The fact is, it seldom takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both technical and sales matters. Our customer support engineers will be at your disposal 24-7, even on holidays and weekends, which goes to say that you’ll get instant help at all times. We know exactly how valuable time can be, so by the time we reply to your ticket or email, we’ll have probed into the matter and, if we haven’t discovered a solution, we will provide you with more info on what you have to do on your end, when the case demands this. With our support service, you can be sure that there will be somebody to help you out instantly, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support team members will be at your disposal all the time and they’ll respond to any support ticket that you open through the hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you’ve got a general inquiry with regards to your semi-dedicated server or you experience a certain difficulty and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 24 hours a day to cope with any technical, billing or general issue. In case you get in touch with us about anything that’s within our capacity, we will solve it before we answer, which implies that you won’t have to wait for hours or even days while the problem remains. If there is something that you have to do on your end, we will provide you with the needed details – what workable solutions to try out, what steps to take, etc.