A live chat is among the many channels of communication offered by some web hosting companies as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is faster than a support ticket and it'll make it much less likely to misunderstand or misspell something compared to a phone call with a representative. Furthermore, if the trouble that you have needs some time to be investigated and resolved, you can do something different meanwhile rather than just waiting, like you would have to do if you call. You can also use a live chat support service without spending a dime as long as you have world wide web access even if your web hosting provider is situated in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Website Hosting
We provide a live chat assistance service for all of the website hosting services that we offer and we are able to support you with almost everything in real time. In case you do not have an account with our company yet, we are able to give you more info about the plans so as to help you to pick the most appropriate plan. In case you are an existing customer, we are able to help you with any general or billing issue as well as with various common tech troubles, for instance an e-mail address setup in a desktop email client. If you cannot call us for whatever reason or you're in a country where we don't have a local telephone number, our live chat will be the best option to get in touch with us. Needless to say, some issues need longer time to examine and test, so you'll have to open a support ticket to our technicians, but nonetheless, we are able to save you time and assist you with a number of problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is accessible to all our prospective and present customers. If you are searching for a new hosting account, you will be able to chat in real time to one of our agents and get more info about our semi-dedicated hosting so that you can pick the right package for your sites. In the event that you already own an account with us, we'll assist you in a timely manner with general, billing and first-level techmatters. Even though in some instances you will have to open a support ticket since there're situations that can't be resolved on the live chat, we'll be able to help you with lots of common jobs, like installing an email account in an email client or redirecting one domain name to another one. Thus, you will receive timely support and you will save time and effort.