There are a number of ways to touch base with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. This is the least complicated method of communication for a variety of reasons. In case no representative is free at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always be received. Besides, you can copy and paste extensive bits of information without needing to worry about typing mistakes, and if a certain issue requires more time to be solved or a number of responses must be exchanged, all the info will be in the same location, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are often separate from the hosting platform, so if you need to provide info or to follow instructions, you’ll have to use at least 2 different interfaces and this number might grow in case you would like to administer multiple domains. On top of that, many web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.