There are a number of ways to touch base with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. This is the least complicated method of communication for a variety of reasons. In case no representative is free at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always be received. Besides, you can copy and paste extensive bits of information without needing to worry about typing mistakes, and if a certain issue requires more time to be solved or a number of responses must be exchanged, all the info will be in the same location, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are often separate from the hosting platform, so if you need to provide info or to follow instructions, you’ll have to use at least 2 different interfaces and this number might grow in case you would like to administer multiple domains. On top of that, many web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with numerous other hosting companies, the ticketing system that we use with our website hosting services is included in the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to memorize several login names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in a single location. So, if you have an inquiry or experience a problem, you can touch base with our client care team right away. Our ticketing system offers a smart search functionality. This suggests that even in case you’ve sent an abundance of tickets over the years, you will be able to track down the one that you need without efforts. Additionally, you can check knowledge base tips for resolving commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you would like to touch base with our customer support team members, you’ll be able to post a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different technical support platform like you’ll have to do with most hosting providers on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket effortlessly and to look through older tickets using a clever search box. Besides, you will be able to take a look at the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can do all the abovementioned procedures without logging out of your Control Panel at any moment, which implies that if you confront any issue or have a question, you can get in touch with our technicians and fix the issue in question in less than one hour using one single platform.