The accessibility to the customer and tech support that a website hosting company offers will tell you a lot for the services they provide as well. When you are allowed to use just e-mail messages and / or tickets, you have most likely found a reseller and not the hosting provider. If this is the case, you will probably have to wait for a couple of days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may need to contact the true website hosting company for additional help. If the supplier offers several ways of communication with fast response time which are available anytime, they are almost certainly the top provider, not a reseller. Therefore you will reap the benefits of well-timed assistance and excellent support since they'll have direct access to the servers where your account is. No matter what the trouble - sales or technical, it's generally better to get hold of your web hosting company directly via your favourite way of communication.
24/7 Customer Support in Website Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our website hosting services come with 24/7 tech support plus various means of communication. If you don't have an account yet, you can phone us or use our live chat and consult with a live agent, to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service which you cannot use effectively. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more investigation. In contrast to the vast majority of providers that you can find today, we answer to all the tickets within 1 hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 technical support services even on official holidays. All of your websites will be available constantly and so will we. With plenty of connection options, you can select the easiest method to contact us and inquire about our solutions if you do not have an account yet, or ask for assistance in case you're already among our customers. You are able to call us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have 1-hour response time guarantee, though it hardly ever takes over 20 min to receive assistance no matter the complexity of the problem. With our customer and tech support services, we will be there for you whenever you need us, not a few days after that.
24/7 Customer Support in VPS
With our Linux VPS services, you will never have to wait for more than 1 hour in order to get assistance for any kind of difficulty that you could have with the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open from your billing Control Panel or email messages that you send to our tech support team. We have local telephone numbers in a number of countries around the globe and a live chat service where we are able to help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the various methods of communication, so regardless what your question or issue is, there's always somebody to help you out right away. When you need help with third-party software, that you cannot set up or which gives you problems, you're able to benefit from the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Hosting
All dedicated server packages that we offer include 24/7 support via several means of communication and with a 1-hour max response time guarantee. If you want to learn more about the plans or you have various billing or general questions, you are able to phone one of the local numbers we have around the world or you could use our live chat service and talk to a live representative. For strictly tech difficulties that require assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail, as all these channels are more appropriate to track a specific problem. The reply time for them rarely exceeds 30 minutes, so you can forget about having to wait for a full day so as to get assistance. The support service is available for all server-related issues, as well as the pre-installed software. When you'd like to receive help with third-party applications, you may consider ordering the Managed Services upgrade that we provide with all of the packages.