Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Our tech support staff is present nonstop to respond to every one of your service tickets. Each ticket you send to us shall be addressed within maximum 1 hour. If your case calls for the aid of one of our administrators, we are going to send the ticket to the person on duty and will notify you that the case is being taken care of.

  • Top quality support service

  • Qualified Client Assistance Service

  • We will be online for you day and night to offer useful information and technical support and also to assist you with any issue that you could have as you are controlling your virtual server. We will aid you with all pre–installed apps, like your Operating System, server admin panel (based on the VPS type) and the Web Site Control Panel made completely by our developers.

  • Intuitive help center

  • An Intuitive Help Section

  • In the Web Site Control Panel that is available free of charge along with your virtual server, you can easily find an educative Help section, consisting of everything you need to learn about running your web sites and programs. We have added a wide array of how–to reports and video guides that illustrate the standard site managing duties in an understandable fashion.