Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section incorporated into our Web Site Control Panel. It includes an elaborate database with frequently asked questions and exhaustive how–to articles prepared by our skillful tech support staff.

  • Top quality support service

  • Tutorial Video Clips

  • We have prepared a selection of instructional video tutorials that visually explain how to remedy a common problem associated with your website hosting services account. You will find the training videos in the Help section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 support service with a one–hour ticket response time guarantee. A team of practiced technicians will be available to you to reply to all the inquiries that you might possibly have. During non–peak hours, a reply will be offered in even less than twenty minutes.