Client Support Channels
A 1–Hour Response Guarantee
All your assistance requests will be responded to in maximum sixty minutes after the trouble ticket or email is received. If your case requires additional assistance from an admin, we will forward the ticket or the e–mail to the person on duty, in a timely manner and will leave a note to inform you that more time will be required for reaching a solution. And if you take advantage of the Administration Services package, all of the server administration tasks included there will be completed whenever you want.
A Top–Notch Help Desk Support Service
- We’ll be at your disposal 24/7 to respond to any queries that you may have about our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also require assistance handling server admin tasks, you can check out our Administration Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.
A User–Friendly Help Area
Our Web Site Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of how–to articles also video versions that show all the operations that you can carry out in a highly illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.